RESOURCE CENTER

Brochures

• Consulting & Professional Services
• World Class Contact Center Strategies

Administrative

• Standard Consulting Agreement
• Rate Schedule (Appendix A)
• Letter of Agency (LOA)
• Discovery Checklist
• Contractor Agreement

Specific To Contact Centers

• World class Contact Center Strategies
• Benchmarking Reports and Rate Schedule
• Sample Benchmarking Reports
• All Participants Report
• Peer Group Report
• Solutions Report

Related Links

• Society of Telecommunications Consultants
• Purdue Center for Customer Driven Quality
• CommWeb
• Business Communications Review
• TelcomWeb